Legalese Version of Returns Policy
SurplusToner.com will accept returns of product for the following reasons:
- Product is defective or damaged
- Non-defective or damaged goods in unopened original packaging
- SurplusToner.com shipping errors
- 10% will be deducted for unauthorized returns. You must obtain an authorized RMA before item is returned
- Your request for a return must be received within 30 days of your receipt of the product. Go to the Help / Contact tab on the Home page and use the "Contact Us" form. In the pull down menu select either "The Product(s) I received is / are defective or damaged" or "I want to return items that are not damaged or defective" or "I received the wrong product as a result of a SurplusToner.com shipping error" in the pull down menu. Complete the form as required and click "Send" when completed.
Return requests will be reviewed, approved or denied and communication to that effect sent to you by email within ten business day of receipt of your return request.
If your return is approved you will be sent a Return Merchandise Authorization (RMA) via email. The email will contain an RMA Number. Please make a copy of your original invoice and print the RMA Number on it and place it in the shipping container with the returned merchandise.
Merchandise must be returned in its original packaging.
With the exception of SurplusToner.com shipping errors you are responsible for shipping costs to return the item to our warehouse.
Once your return has been received by the warehouse you will be given a credit for the amount of the purchase within 10 business days after receipt of return for credit to register on your account.
Replacement will be sent out after returned item is received back in warehouse.(to make this process faster pictures might be requested before return)
After 30 days, consult the manufacturer for warranty information.
Items damaged in transit: MUST be reported at the time of delivery; note must be made on the carrier delivery record. In the instance where you are returning merchandise you ordered that is not damaged or defective you will receive a refund less a 20% restocking fee.
Special Orders may not be returned for Credit
(Notice: Goods can be returned or replaced only if the above conditions are satisfied)
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